What is your fax number?

Sales & General Business: 412-781-2446 Service: 412-781- 3217

Can I talk to a sales person?

Sure, please call 412-781-4000 ext. 215 and ask for commercial or residential sales. You may also submit an information request form from our website.

What type of operators do you have?

Check the Motor Operator sections of our website under Commercial and Residential.

Is there a troubleshooting guide for my garage door opener on the web site?

There are too many types and models of door operators to list them here. Please feel free to contact our service department at 412-781-4000 ext. 207 or 208 for further assistance.

What kind of doors and operators do you repair?

We repair all brands of doors and motor operators, including residential and commercial doors.

Can I buy a new clicker / remote at the shop?

Yes. Our service department carries an extensive selection of transmitters for garage door openers. If your transmitter is no longer supported by the original equipment manufacturer, we can usually provide an after-market alternative.

Will you mail a new remote to me?

Sure. We can ship a new transmitter (or any other parts) to any address.

Do the technicians carry the parts I may need on their trucks?

Our service trucks stock a large number of parts for all brands of equipment. It is quite possible that we will have the part you need without making a second trip; however, occasionally parts will need to be ordered to match various manufacturer specifications.

Do you take credit cards or personal checks?

Residential service calls require a credit card number to secure the call. Payment after the service is provided may then be made by either cash, check, MasterCard, Visa, Discover, or American Express.

I know you give free estimates on new / replacement doors and openers. How about estimates on service?

Due to the fact that service and repair work involves a site inspection by a qualified field technician, we do charge a minimum service fee to diagnose equipment problems.

My automatic garage door opener is not working and I need to enter / exit the garage. What can I do?

There is generally a release cord hanging from the operator bar that when pulled will release the door from the opener, allowing you to operate the door manually.

I have a detached garage and my automatic garage door opener is not working. I need to enter / exit the garage. What can I do?

We recommend the installation of another point of entry or an emergency disconnect. Please call for assistance.

My transmitter will open the door, but when I try to close the door it only goes about 6 inches and then reverses. What is wrong?

There are a few possible problems that might prevent your door from closing after you have opened it. Most commonly, the photo cells are out of alignment or there is an obstruction in the way of the photo cell safety beam.

My remote isn’t working or only works when I am very close. What is wrong?

Try replacing the batteries first. If this is not the problem, please call our service department at 412-781-4000 ext. 207 or 208.

My spring is broken. Can you fix it?

Yes, we can. Our trucks carry many sizes of extension (parallel to the door) springs and may be able to fix the door in one visit; however, due to the large variety of torsion (perpendicular to the door) spring sizes, it is most likely that we will clamp the broken spring (making it functional again) and return on a separate visit with a new custom ordered replacement spring.

How do I reset my operator?

Although most operators do not have a reset button on them, it sometimes helps to unplug the unit, wait 60 seconds, and plug it back in (sometimes this will allow the internal computer chip to re-cycle itself).

How do I change the code on my keypad?

CLICK HERE to find instructions for your keypad. If your keypad is not listed, please call our Service Department at ext. 207 or 208.

How do I program my transmitter?

Most newer operators can be programmed by pressing the “smart” or “learn” button on the back of the operator and then, within 30 seconds, pressing the transmitter button that you want to operate that door. If these instructions do not work or if you would like assistance, please call our service department at ext. 207 or 208.

My opener hums and won’t open the door.

One possible cause might be the capacitor. This is found inside the opener. Unplug the opener. Take the cover off. Get the information from it (The capacitor is a cylinder shaped object, usually 1-1/2″ in diameter and 3″ long). You will need the MFD number and the VAC number. It is important that the capacitor is replaced in the same manner with the writing facing the same direction as the one removed.

What is your Warranty?

New doors and motor operators are covered by a minimum one year warranty on material and workmanship. Several doors and operators have extended material warranties beyond the first year. Service and repair warranties are one year on parts and 30-days on labor.

I’m thinking of building a new home. When should I contact you?

The sooner the better. We can help you select which products are best for you and help you with the dimensions. To reach our Sales Department please dial 412-781-4000 ext. 215.